The technology automates routine processes. VIBE supports the day-to-day program administration. Your team retains the visibility and control it needs.
Run & Manage the Program
The operational side of an incentive program can become increasingly difficult as the number of participants, data sources, promotions and rules grows. VIBE combines technology and program support to make those processes easier to manage.
Program Management
Running the program shouldn't consume the people responsible for improving it.
VIBE combines technology with ongoing program support to help manage the operational work behind sophisticated sales and channel incentive programs.
From program configuration and recurring data processing to promotions, exceptions, reporting and rewards, VIBE helps keep the program moving without requiring a large internal administration team.
- Program configuration
- Recurring data processing
- Promotions & exceptions
- Reporting & rewards
Data Integration & Processing
Your incentive program depends on accurate sales and participant data.
VIBE can receive recurring data through APIs, secure file feeds and other supported integration methods, then apply the processes required to turn that data into usable incentive activity.
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Sales data
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validation
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participant matching
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incentive rules
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earnings
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exceptions
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approved payouts
This creates a more consistent process and reduces the need to reconstruct incentive calculations manually.
Incentive Rules & Payouts
Different products, participants and promotions don't always follow the same rules.
VIBE supports configurable incentive structures including SPIFFs, rebates, targets, quotas, participant segmentation, tactical promotions and other program requirements.
Rules can be applied to incoming program data, qualifying activity can be validated, earnings calculated and exceptions identified for review.
The result is a more traceable path from the original transaction to the participant's earning.
- SPIFFs
- Rebates
- Targets
- Quotas
- Participant segmentation
- Tactical promotions
Engage & Reward Participants
A well-run program still needs participants to notice it, understand it and have reasons to return. VIBE combines incentive management with engagement, communications and rewards so participant activity does not have to be managed as a separate system.
Games & Missions
Sometimes participants need more than another promotion announcement.
Games, Challenges and Missions can add interaction to sales incentives, training, product launches and other campaigns—giving participants additional reasons to return, participate and take action.
Rewards
Give participants useful ways to enjoy what they've earned.
VIBE can support reward experiences ranging from eCards and prepaid options to other payment and redemption methods, depending on program requirements and geography.
Rewards are integrated into the broader incentive experience so earning and redemption don't have to operate as separate programs.
Communications & Creative
An incentive only works when participants know about it.
VIBE combines program communications with in-house creative capabilities to help keep incentives visible throughout their lifecycle.
Campaign support can include announcements, reminders, countdowns, graphics, animation, games, video and personalized video through VIBE Activate.
For lean internal teams, VIBE's Studio can also provide additional creative capacity without requiring every campaign asset to be produced internally.
- Announcements
- Reminders
- Creative
- Video
One Program Instead of Six Separate Processes
The value of these capabilities isn't simply that they exist.
It's that they can work together around the same participants, program data and incentive strategy.
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Data
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Rules & Validation
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Earnings & Progress
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Communications & Engagement
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Rewards
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Reporting
A new sales transaction can enter the program, be validated against the applicable rules, update a participant's progress and earnings, support relevant communications and ultimately contribute to a reward—all within the same operating environment.
That gives administrators a more consistent view of the program and reduces the number of disconnected processes they need to maintain.
More Program Capability Doesn't Have to Mean More Program Administration
As an incentive program becomes more sophisticated, organizations often compensate by adding spreadsheets, manual processes or more people.
VIBE provides another operating model.
Automation
Automation handles repeatable processes.
VIBE support
VIBE can support the operational work around the platform.
Your internal team
Your internal team focuses on program direction, business priorities and decisions that require its expertise.
Run a more capable incentive program without building a larger team to administer it.
